Service

If for any reason should service be required on your windows, you should contact your local authorized Soft-Lite dealer and they work with you to resolve your problem. Or, fill out the form below and we will forward your request to the closest dealer to you.

By phone, please call: (800) 551-1953 ext. 1010

Is my problem covered under warranty?

Soft-Lite L.L.C. warrants that its vinyl windows and doors will be free from manufacturing or material defects for so long as such products remain in use at the home where originally installed and the original purchaser (or authorized transferee) owns and resides in such home.

Do my windows qualify for tax credits?

There are federal tax credits available for consumers for making their homes more energy efficient in 2015 and 2016, and many Soft-Lite products meet the criteria by qualifying for the ENERGY STAR label. Consumers can use the ENERGY STAR label—found on all Soft-Lite ENERGY STAR qualified windows—to claim the credit, or can download the appropriate Manufacturer’s Certification Statement below. To ensure that you qualify for the tax credit and to figure your credit amount (determined by a number of factors, including your tax liability), please consult a tax specialist.

Request Service Form

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