How do I receive service for my windows?

If you require service on your windows, please contact your local authorized SoftLite dealer. They will work with you to resolve your problem. 

If you are unable to reach your original dealer, please use the dealer locator to find a SoftLite dealer near you.

Is my problem covered under warranty?

SoftLite Windows & Doors warrants that its vinyl windows and doors will be free from manufacturing or material defects for so long as such products remain in use at the home where originally installed and the original purchaser (or authorized transferee) owns and resides in such home.

From the Blog

  • Condensation on Windows
    by SoftLite Windows & Doors on January 4, 2021 at 4:56 PM

    As the weather grows colder, foggy windows can become a problem in some homes. This simple phenomenon happens when an object is cooler than the air around it, causing a thin layer of water molecules to form on the surface. The windows in our homes are among the most common spots where this condensation occurs because windowpanes receive direct contact with the cold air outside and are usually the coldest surfaces in the interior of a house.  While this may sound harmless, the condensation that forms causes water droplets to run down windows and walls, which can result in  mold and mildew.

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