How do I receive service for my windows?

If you require service on your windows, please contact your local authorized SoftLite dealer. They will work with you to resolve your problem. 

If you are unable to reach your original dealer, please use the dealer locator to find a SoftLite dealer near you.

Is my problem covered under warranty?

SoftLite Windows & Doors warrants that its vinyl windows and doors will be free from manufacturing or material defects for so long as such products remain in use at the home where originally installed and the original purchaser (or authorized transferee) owns and resides in such home.

From the Blog

  • Performance Ratings for Windows and Doors | Best Energy-Efficient Windows & Doors for Homes
    by SoftLite Windows & Doors on November 18, 2020 at 9:42 PM

    The Labels When comparing different products, be sure to check for specific labels that validate performance. One important label to look for is the National Fenestration Rating Council (NFRC) label. The NFRC is the industry-recognized certifying body for windows and doors. The second label you should be sure to keep an eye out for is the blue ENERGY STAR® label. This label means the window or door has met strict energy efficiency product specifications set by the U.S. Environmental Protection Agency (EPA). If you are looking for a quality window, these two labels are essential.

Not sure what you need? No worries. Our professional dealers are here to help.