Our Commitment to Quality
We have embarked on a Journey to World Class. What does this mean for you? Better products, better service, and a better supplier of quality custom windows and doors. Read on for a few excerpts from our Journey to World Class Guide.
Our Mission: What is a Mission? You think of a Mission as a statement of what we will do. We summarize our Mission in the following Mission Statement: “We will provide an environment to attract, nurture and retain outstanding people who have a passion for consistently delivering quality products and services that exceed our customers expectations.”
Our Vision: Whereas a Mission Statement summarizes what we will do, a Vision Statement summarized what we will accomplish by doing what we do. Our Vision for Soft-Lite is: “To be the premier manufacturer of the highest quality custom made vinyl windows and suppliers of innovative support services designed to make our customers the leaders in the industry.”
Our Values: Regardless of who we are or what job we are doing at Soft-Lite, we will share a common set of values. They are: Customer Focus, Personal Integrity, Respect for People, Accountability, Work Ethic, and Teamwork.
To obtain your own full printed edition of our Journey to World Class Guide, please contact us at firstname.lastname@example.org.
Our approach to business remains the same throughout the years. We are dedicated to providing innovative products that exceed industry standards for quality, reliability, and performance. We use leading edge technologies and equipment in manufacturing, allowing us to exceed our customers’ requirements for beautiful, strong and thermally efficient windows.
We offer an extensive line of replacement windows and accessories to fit any home, region or climate. All our products are built to last, and are backed by an on-going commitment to the people who buy them. Quality and commitment to excellence have been the cornerstones of our success. They will continue to serve as the foundations for our efforts in the future.
A Solid Warranty
Lifetime Warranty? That’s right, all of our residential windows come standard with a lifetime warranty. It can even be transferred if you move or sell your house.
Soft-Lite L.L.C. warrants that its vinyl windows and doors will be free from manufacturing or material defects for so long as such products remain in use at the home where originally installed and the original purchaser (or authorized transferee) owns and resides in such home. Our Lifetime Warranty is designed to protect your investment and our reputation. It guarantees that our windows will not rot, rust, warp, pit, corrode or blister, and that our vinyl colors will remain true for the life of your home. Our Lifetime Warranty is non-prorated and is fully transferable. We also warranty all moving parts and the hermetically insulated seal against defects in materials or workmanship. Finally, we offer an optional glass breakage rider for extra peace of mind. Our Lifetime Warranty shows that we stand behind our windows and the people who buy them.