ORDER ENTRY/CUSTOMER SERVICE REPRESENTATIVE

SoftLite is looking for a motivated, detail-oriented Order Entry/Customer Service Representative to join our growing team in Streetsboro, OH.

In this role, you will support both customer service and regional sales managers with product information  and the status of orders and/or quotes. You will also work with other departments to ensure a smooth transition of orders through the system to final shipment. The order entry/customer service rep is the backbone for building rapport and trust with customers by delivering exceptional service to them consistently on a daily basis. We also love having fun and are focused on building a strong team!

A Day in the Life Of:

• Inputting 25-50 custom orders and quotes accurately into computer systems every day
• Entering service warranties
• Maintaining an online filing system
• Facilitating requests from customers and sales managers for pricing, sales aids, and other needs
• Troubleshooting customer issues or complaints
• Assisting customers with a range of complex inquiries ranging from ETA of an order to details of a shipment
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Gathering feedback and bringing new ideas to improve the customer’s experience
• Other duties or tasks assigned as needed

Do you have what it takes?

• Strong attention to detail and the ability to accomplish job tasks on time
• Positive, compassionate, and customer-centric
• Stellar teammate who thrives on supporting co-workers
• Ability to perform duties, troubleshoot, and prioritize tasks to meet deadlines with minimal supervision or guidance
• Comfortable in a dynamic, fast-paced environment
• Self-reliant, managing multiple email chains simultaneously
• Proficient with MS Office application
• AS400 knowledge preferred
• Language skills
  • English (reading, writing, and verbal)
  • Effective communication skills
  • Business writing proficiency
• Mathematical skills
  • Understand basic math and measurements, including fractions and decimals
  • Understand geometry/shapes

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent, associate degree preferred
• Two (2) years of experience in customer service in any industry
• Desire to build a career!

OUR BENEFITS:

You will be working collaboratively in a team atmosphere with a casual dress code-jeans allowed.

• Weekly pay
• Health insurance
  • Medical
  • Dental
  • Vision
  • Accident and critical illness
• Vacation accrual
• (3) aid sick days – eligible upon hire
• (8) Paid holidays and (2) floating holidays – eligible upon hire
• Short- and long-term disability
• Basic general life insurance at 2x annual salary
• 401(k) with company match
• Employee Assistance Program
• Referral bonus program
• Window discounts
• Covid vaccinations not required

SCHEDULE:

• Monday to Friday: Onsite
• Full time:8 a.m. to 4:30 p.m. or 9 a.m. to 5:30 p.m.

About SoftLite:

SoftLite Windows & Doors, a business of Harvey Building Products Corporation, manufactures premium vinyl replacement windows manufacturer. Since 1934, we have built a strong reputation and solid partnerships with our dealers. We offer a broad, option-rich vinyl window product line and excel with large-scale dealers. As a pioneer in vinyl windows, nine-time ENERGY STAR® Partner of the Year winner, and seven-time Sustained Excellence winner, SoftLite is proud to offer a wide variety of styles to suit any budget and aesthetic sensibility. To learn more, visit us at: https://www.soft-lite.com/

SoftLite is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Position Summary

The regional sales manager works to improve the market position of SoftLite and Northeast Building Products (the Harvey Building Products’ dealer channel) to achieve financial growth. The person in this position will build key customer relationships, identify new business opportunity, negotiate, close business deals, and maintain extensive knowledge of current market conditions. 

Deliverable Outcomes:

• Manage all relationship and sales activities around SoftLite/ Northeast Building Products (NBP) customers, including yearly business planning, product training, and marketing support activities to all customers and their associates;
• Resolve and correct all normal day-to-day business issues in a timely manner.
•  Assess and cultivate strong business relationships with window- and door- focused trade partners whose segment focus aligns with SoftLite’s / NBP product portfolio.
• Support existing clients to ensure they stay satisfied and positive. Sales calls will require presentations on solutions and services that meet or predict client’s future needs.

Responsibilities:

• Develop a pipeline of new business while capturing knowledge of the market. Track and record activity on accounts; build forecast sales targets and ensure they are being met.
• Adopt the finest product knowledge and presentation skills in the window and door industry. Plan approaches and pitches. Work with marketing team using market knowledge and competitor analysis to help identify and develop the company’s unique selling propositions and differentiators.
• Develop and maintain a highly collaborative and positive working relationship with HBP dealer channel leadership team, manufacturing division, and company personnel.
• Identify opportunities for campaigns, services and distributions channels that will lead to increased sales.
• Maintain correct channels or distribution and proper mapping in each market to collect maximum market share while minimizing market conflict.
• Work seamlessly with HBP dealer channel manufacturing division on project flow, product production, and new product development.
• Participate in pricing the solution and service.
• Adhere to travel and entertainment cost center budgets.
• Ensure customer showrooms correctly exhibit our products with the most current revisions, looking first class and correctly operating every time

Qualifications and Experience:

• 5-10 years or more of applicable work experience within the window and door industry
• Networking, prospecting, motivation to sell, closing skills, ability to identify customer needs and challenges, market knowledge, and professionalism
• Demonstrates the ability to speak to large groups using multiple delivery methods
• Significant experience in negotiating with customers and successfully resolving any disputes that may arise
• Evidence of strong analytical and fact-based planning skills
• Self-motivated with the ability to operate independently to achieve results and can also work effectively as a member of a team
• Excellent organizational, leadership, communication, and analytical skills
• High level of proficiency with Microsoft Office 365
• Strategic planning and execution
• Strong written and verbal communication skills
• Proven organizational skills and attention to detail
• Travel is required

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Employee Assistance Program
• Employee Discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance